Kitchen ticket screen
Send tickets from the counter or a server's phone to a screen in the kitchen, with a timer on each that turns amber, then red, against the minutes each dish should take. Split it by station, see what's all day, 86 a dish everywhere at once, and tap a ticket out. The report says which dishes run slow, and when.
Help and background Back to the tool
How it works
- 1 Put in the menu: each dish, the station that makes it, and the minutes it should take from the ticket coming in to the dish being up. Add the quick changes the front taps, like no onion or gluten-free bun.
- 2 Open the line on a tablet or an old laptop in the kitchen. Each screen can show every station, or just one: the grill sees only grill lines.
- 3 The front sends from a phone or the counter: tap the dishes, the table or name, any change, a note, and an allergy if there is one. It's on the line in a few seconds, with a chime.
- 4 Each ticket has a timer against its slowest dish. It turns amber at four fifths of the time and red when it's over. Tap a line when it's up; the ticket goes out when every line is done, or when the pass bumps it.
- 5 "How it went" adds up the tickets that went out: how long they took, which dishes ran over their time and at what hour. Print it for the kitchen meeting.
Free. Signed out, it works on one screen: send and bump on the same device, and nothing is kept (Remember keeps only the menu, in this browser). With a free account every phone and tablet you sign in on shares the tickets, and 100 days of them are kept for the report. Table names, notes and allergies never go in a link or our logs.
Good to know
- What do the colours mean?
- Each ticket is timed against the longest of its dishes on that screen. Green is on time, amber is four fifths of the way there, and red is over, with a red edge so it reads from across the kitchen. The minutes are yours to set; start with what a dish takes on a busy night, not a quiet one.
- Should tickets go out on their own, or from the pass?
- On their own suits a small kitchen: when every station has tapped its part done, the ticket goes. If someone checks plates at the pass, pick "The pass sends it" on the menu: stations tap their part done, and the screen showing every station bumps the ticket. Either way, Recall (or R on a keyboard) brings the last one back.
- How do the screens keep up with each other?
- Signed in, each screen asks every four seconds or so for what's changed, and times every ticket by our server's clock, so a tablet with the wrong time still shows the right minutes. If the Wi-Fi drops, the screen says so and keeps what it has; keep a pad by the pass for when that happens. An 86 reaches every screen the same way, and takes the dish off the front's tiles.
- What about allergies?
- What the front types in the allergy box runs in yellow across the top of the ticket on every screen. It's a reminder, not a safety system: say it out loud at the pass too, and follow your own allergen procedure. The allergen briefing and the allergy order card help with the rest.
- What's kept, and for how long?
- With an account, each ticket's dishes, table or name, note, allergy and times, for 100 days, then they're cleared. Download them with the rest of your account, or delete the account to clear them all. Voided tickets stay out of the report. It doesn't take payment or replace a till; it's the kitchen's side of the order.
Where it fits in a restaurant
Service Seat the book, run the tickets, and handle every allergy the same way.
Its work comes from
It hands its work on to
A hand-off only moves when you press it, and never through a link: signed in, the next tool reads your account's book; signed out, it waits in this browser until the next tool picks it up.
Service
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Allergy order protocol
Take an allergy order by table number, read it back, and let the kitchen say whether it can be made safely. Every clean-prep step, the pass and the table get signed with initials and a time while the ticket rides a rail to the guest, and the dishes are checked against your allergen labels. Print flags for the plate and a poster for the kitchen wall.
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Specials board builder
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Save it: the specials you keep, as dishes in your account
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Save it: your province, tip and how tables usually split